TERMS AND CONDITIONS
At Daniel Silfen we strive to offer our customers the best service possible.
By accessing or using any part of this website, you agree that you have read, understand and agree to be bound by these Terms. Daniel Silfen reserves the right to change the listed prices without notice. Subject to any print or typing errors, pricing errors and sold out products.
At Daniel Silfens official webshop we deliver your package with GLS. Internet orders are processed within 48 hours of receipt. Orders placed on a Friday after 11.00 AM will be shipped the following weekday. Please keep in mind that during holidays this time may vary. Orders are processed and shipped on business days only. Weekends and major holidays are not included in the processing time. We’re not able to make changes to your order, but you do have the option to cancel it within one hour. Please make sure that the shipping address is correct when you place your order. Once the order has been dispatched we are unable to redirect it.
All orders are subject to acceptance and availability. Please note that items in your shopping cart are not reserved and may be purchased by other customers. However, we reserve the right to cancel the order if we have insufficient stock. In the event of cancellation, we will contact you by email within 48 hours of receiving your order. If we cannot fulfill the order, we will re-credit your account as soon as reasonably possible
Delivery outside of Denmark takes 3-9 business days. The shipping time is the estimated time from when the package leaves our warehouse in Denmark until it reaches its destination. On all orders outside of Denmark we offer a fair shipping fee depend on shipping distance.
EXTENDED CHRISTMAS RETURNS UNTIL 17/01/2020
If for any reason you are not satisfied with the items purchased, you can return your purchase within 21 days for a full refund. The return period is counted from the day you receive your goods.
When returning goods please ensure that you fill in and enclose the return form. The return form will be enclosed in your delivery. If you have not received one, please contact us. You will find the address for returns on the return form. All items must be returned unused. All original packaging, price labels etc shall be returned with the product, without having been tampered with. All tags must still be attached to the item.
Costs incurred in returning are for your own account, and please remember that you as a customer are responsible for the package until it reaches our warehouse. Once the package is received at our warehouse and approved, the purchase price will be refunded to your account.
Please note card refunds may take up to 10 business days for your bank to complete depending on processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Unfortunately, we are not able to customize exchange orders. We therefore kindly ask you to place a new order on www.danielsilfen.dk
All returns must be shipped to:
Vestre Hedevej 18
ATT. DANIEL SILFEN RETURN
We recommend that your return package is shipped as parcel post. This way the package can be tracked, and it excludes doubt of wether the package was returned, and the package can be traced.